Privacy Policy

1. Information We Collect

• Contact/Booking Information: Name, email, phone number, service selection, and message submitted via our contact or booking forms.
• Usage Data: We use Google Analytics to collect anonymous data about how visitors use our website (e.g., pages visited, region, device type). This data does not identify you personally.
• We do not collect payment information directly; payments are processed securely by third-party providers (e.g., Stripe).

2. How We Use Your Information

• To respond to your inquiries and provide requested services.
• To process bookings and payments (via secure third-party platforms).
• To improve our website and services through anonymous analytics.
• For regional marketing analysis (no personally identifiable information is used for marketing without your consent).

3. Data Sharing

• We do not sell or rent your personal information.
• We only share your information with trusted third parties as necessary to provide our services (e.g., analytics providers, payment processors, booking platforms).
• All third parties are required to protect your information and use it only for the purposes we specify.

4. Data Retention

• Contact and booking information is managed through secure third-party services (such as Square for client management) according to their data retention policies, typically for the duration necessary to provide our services and comply with business requirements.
• Analytics data is retained according to Google Analytics policies and is not personally identifiable.

5. Your Rights & Choices

• You may request access to, correction of, or deletion of your personal information at any time by contacting us at hello@gatheredrootscleaning.com.
• You may opt out of analytics tracking by adjusting your browser settings or using available opt-out tools.

6. Security

• We use SSL encryption to protect data transmitted through our website.
• Your information is managed through secure, industry-standard third-party services such as Square for client management and SendGrid for email communications, with access limited to authorized personnel only.
• Enhanced Protection: All third-party services we use employ industry-standard security measures including encryption, secure data centers, and compliance with relevant privacy regulations to protect your personal information both in transit and at rest.
• We regularly review our data handling and security practices and work only with reputable, secure service providers.

7. Children's Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date below.