Terms of Service
Gathered Roots Cleaning
Effective Date: 6/4/2025
By scheduling and receiving services from Gathered Roots Cleaning, you agree to the following terms and conditions:
1. Scope of Services
We will provide residential house cleaning services as discussed and agreed upon for homes in Lewiston, ID 83501 and Clarkston, WA 99403. This may include tasks such as dusting, vacuuming, mopping, bathroom and kitchen cleaning, and general surface tidying.
Specialty services (e.g., deep cleans, move-out services) must be scheduled in advance and may incur additional charges.
2. Supplies and Equipment
All necessary cleaning supplies and equipment will be provided by Gathered Roots Cleaning, unless otherwise agreed upon.
If the client prefers specific products, they must be supplied by the client and discussed in advance.
3. Access to Property
The client must ensure the cleaner has access to the property at the scheduled service time.
If access is not available and service cannot be performed, a cancellation fee may apply.
4. Payment Terms
Payment is due upon completion of service unless otherwise agreed upon in writing.
Deep Cleans & Move-Out Services:
A non-refundable deposit of 25% is required at the time of booking to secure your appointment. The remaining balance is due upon completion.
Invoices will be sent via Square and can be paid online or with other approved methods.
Late Payment Fees:
- If payment is not received within 5 days, a $25 late fee will apply
- An additional $5 per day will accrue after 10 days past due
5. Cancellations & Rescheduling
If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice.
< 24 Hours Notice
$30
Cancellation Fee
Same Day (< 6 Hours)
$50
Cancellation Fee
No-Shows
$50
Cancellation Fee
More than 2 short-notice cancellations may result in termination of ongoing service.
6. Client Responsibilities
Clients are expected to pick up personal items prior to service.
Please secure pets and notify the cleaner of any safety hazards, broken fixtures, or special instructions.
7. Damage and Liability
We take great care in your home, using researched products and proper techniques for each surface. While we do our absolute best to prevent damage, accidents can happen.
Important Notice:
Gathered Roots Cleaning is a licensed business in Idaho but is not currently insured. By receiving services, the client acknowledges this and agrees not to hold the business liable for accidental damage not caused by negligence.
8. Termination of Services
Either party may cancel this agreement at any time with written notice. Any unpaid balances must be resolved before the final service.
9. Photo Permission
Gathered Roots Cleaning may take before and after photos of cleaned areas for quality assurance, documentation, or marketing purposes.
Privacy Protection:
Photos will never include identifying details such as faces, names, addresses, or personal belongings.
All images will be used respectfully and stored securely.
Clients will be asked to indicate "Yes" or "No" to photo permission in the custom field provided at the time of signing.
10. Health & Safety Conditions
For the safety and comfort of both the cleaner and the client, Gathered Roots Cleaning requires the following conditions to be met:
Temperature
70°F or below
Running Water
Must be available
Lighting
Working lights required
Services will NOT be performed in homes with:
- Excessive mold
- Infestations
- Bodily fluids
- Other hazardous conditions
Gathered Roots Cleaning reserves the right to refuse or discontinue service if these conditions are not met.
11. Rescheduling Due to Weather or Emergency
In the event of extreme weather, personal illness, or emergency, Gathered Roots Cleaning may need to reschedule your appointment. We will notify you as soon as possible and work to find a new time that fits your schedule.
Flexibility Appreciation
25% OFF
Applied to rescheduled cleaning only as a thank-you for your flexibility
Questions About Our Terms?
If you have any questions or concerns about these terms of service, please don't hesitate to contact us.